Privacy

Customer Privacy Notice

APEX Mortgages & Protection Ltd is an Appointed Representative of PRIMIS Mortgage Network, a trading name of PTFS/FC/AMF (Our Network).

Your Personal Data

To enable us to provide you with appropriate advice, we must collect and hold certain personal information about you. The Data Controller for the personal data you supply is Stonebridge Group. All information will be processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

We take our data protection obligations seriously. All staff are trained and required to comply with formal data protection policies and procedures to ensure your personal data is secure and privacy is maintained.

Why we need it

We may need to collect and share your personal information for the following purposes:

  • To enable Stonebridge Group and our representatives to manage your dealings with us, including arranging mortgages, loans, protection, and associated arrangements.
  • To share relevant information with third parties, such as lenders, insurers, lending specialists, or contracted software providers.
  • To verify your circumstances with third parties, such as your employer, accountant, or credit reference agencies.
  • For compliance monitoring purposes and to fulfill regulatory obligations, including those of the Financial Conduct Authority (FCA).
  • To prevent financial crime and ensure you have received appropriate advice and service from your adviser.

If you provide an email address, you consent to receiving communications via email. While we take reasonable precautions to secure email communications, you accept the inherent risks associated with this method of communication.

What we do with your data

Your data will be processed by our staff in the UK and shared with selected third parties only when necessary for the services we provide or to comply with legal obligations. Your information may be stored on cloud-based systems located within the UK.

How long will we keep it?

We will retain your personal data for a minimum of six years after the end of our business relationship or longer if required to meet lawful purposes. The business relationship is typically considered over when any mortgage or insurance product arranged through us has ended.

Stay in Touch

We value our customers and may contact you about financial products or services that might interest you. We will only do so with your permission and will retain contact details for up to five years unless you renew your consent.

Sensitive Personal Data

If relevant to your needs, you may provide sensitive personal data (e.g., health conditions or disabilities) to assist with insurance applications. This data will only be collected with your explicit consent and shared with insurers as necessary. Some insurers may offer the option to provide this information directly to them.

Your rights

Under data protection laws, you have the following rights:

  • Request copies of your data, free of charge, within one calendar month.
  • Request your data in a structured, commonly used electronic format for transfer to another organization.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of data no longer needed or unlawfully processed.
  • Object to the processing of your data (note: this does not guarantee cessation of processing).
  • Restrict processing under certain circumstances, such as while data accuracy or lawful processing is being verified.

How to complain about use of your data

If you wish to raise a complaint about how your personal data is handled, you can contact complaints@stonebridgegroup.co.uk. If you remain dissatisfied, you can escalate your complaint to the Information Commissioner’s Office (ICO) via their website or by writing to:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.